Bites NY Cookies: A Case Study

Bites NY Cookies: A Case Study

Industry

Confectionery

Date

October, 2024

The Details

Bites NY Cookies, a Mexican bakery and local favorite in York, South Carolina, is known for its freshly baked cookies that keep customers coming back. They were using Square for their payment processing but wanted to take their business to the next level with a more robust website and tools to engage customers. On top of that, they wanted to offset processing fees to help improve their bottom line. That’s when they partnered with PayAcre.

Challenges

While Square initially met their needs, Bites NY Cookies realized it was limiting their growth. Their business required a more robust website, a way to pass on processing fees to manage costs, seamless support to transfer Square gift cards without disruptions, and a loyalty program to reward and retain their regulars.

While Square initially met their needs, Bites NY Cookies realized it was limiting their growth. Their business required a more robust website, a way to pass on processing fees to manage costs, seamless support to transfer Square gift cards without disruptions, and a loyalty program to reward and retain their regulars.

Approach

Research and Discovery

We took the time to understand what Bites NY Cookies needed—not just in terms of hardware and software but also in helping them manage costs and better engage with their loyal customers.


Design and Deployment

Configured a brand-new Clover Station Duo remotely, so there was no disruption to their business, ported over all their Square gift cards to Clover, ensuring their customers wouldn’t lose a single penny, integrated a loyalty program to reward their regulars and encourage repeat visits, and set up with our cash discounting program, allowing them to pass on processing fees to their customers while staying compliant.

Research and Discovery

We took the time to understand what Bites NY Cookies needed—not just in terms of hardware and software but also in helping them manage costs and better engage with their loyal customers.


Design and Deployment

Configured a brand-new Clover Station Duo remotely, so there was no disruption to their business, ported over all their Square gift cards to Clover, ensuring their customers wouldn’t lose a single penny, integrated a loyalty program to reward their regulars and encourage repeat visits, and set up with our cash discounting program, allowing them to pass on processing fees to their customers while staying compliant.

Results

  • Reduced Costs: By using our cash discounting program, they’re saving $205.00/mo in processing fees.

  • Happier Customers: With a new loyalty program in place, their regulars now earn rewards with every delicious purchase!

  • Professional Website: Their new Clover setup gives them tools to create a website that’s ready to grow with their business.

  • Seamless Logistics: Square gift cards were fully transferred without any changes, so customers never even noticed the change.

outcome

Bites NY Cookies got more than just a new payment solution—they're system was customized specifically to save money, reward their customers, and grow their revenue. Now, they can focus on what they do best: baking York’s favorite cookies!

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Flexible payments

Get in touch to discuss optimizing your business

Get Started

Flexible payments

Get in touch to discuss optimizing your business

Get Started