Victoria Recreation Center: A Case Study
Victoria Recreation Center: A Case Study
Industry
Recreation
Date
November, 2024
The Details
Victoria Recreation Center, a recreational facility operated by the City of Victoria—otherwise known as The City of Lakes and Parks—in Minnesota, had the goal to enhance its payment processing system while reducing costs and operational inefficiencies.
Victoria Recreation Center, a recreational facility operated by the City of Victoria—otherwise known as The City of Lakes and Parks—in Minnesota, had the goal to enhance its payment processing system while reducing costs and operational inefficiencies.
Challenges
The Victoria Recreation Center faced excessively high payment processing fees, outdated equipment, ineffective technical support, and PCI issues. A solution that seamlessly integrated with their CivicRec software, reduced costs, and improved efficiency with an easy transition was required.
The Victoria Recreation Center faced excessively high payment processing fees, outdated equipment, ineffective technical support, and PCI issues. A solution that seamlessly integrated with their CivicRec software, reduced costs, and improved efficiency with an easy transition was required.
Approach
Research and Discovery
Our technicians collaborated with Victoria’s IT Manager, Eric, to evaluate the center’s unique requirements, including software compatibility, staff usability, terminal placement, and reducing excessive processing fees.
Strategy and Planning
A plan was developed to integrate CivicRec with new payment solutions. This plan focused on improving terminal ergonomics for staff efficiency, smooth connectivity to multiple computers, optimizing backend accounting and reconciliation, and reducing PCI complexity.
Design and Deployment
Our team worked closely with Eric and key staff through phone calls and video consultations to finalize the terminal setup and provide step-by-step PCI Compliance guidance, making the transition smooth and efficient.
Research and Discovery
Our technicians collaborated with Victoria’s IT Manager, Eric, to evaluate the center’s unique requirements, including software compatibility, staff usability, terminal placement, and reducing excessive processing fees.
Strategy and Planning
A plan was developed to integrate CivicRec with new payment solutions. This plan focused on improving terminal ergonomics for staff efficiency, smooth connectivity to multiple computers, optimizing backend accounting and reconciliation, and reducing PCI complexity.
Design and Deployment
Our team worked closely with Eric and key staff through phone calls and video consultations to finalize the terminal setup and provide step-by-step PCI Compliance guidance, making the transition smooth and efficient.
Results
Reduced Costs: Fees were decreased by PayAcre’s transparent pricing model, reducing fees by $2,208/mo.
Terminals: Upgraded terminals reduced PCI complexity and enhanced the reception desk’s aesthetics.
Seamless Integration: Software was integrated with the new payment system, improving efficiency.
Reduced Costs: Fees were decreased by PayAcre’s transparent pricing model, reducing fees by $2,208/mo.
Terminals: Upgraded terminals reduced PCI complexity and enhanced the reception desk’s aesthetics.
Seamless Integration: Software was integrated with the new payment system, improving efficiency.
Outcome
The Victoria Recreation Center has modernized its payment infrastructure while achieving significant cost reductions in the process. These funds can now be used to invest more resources in community projects, infrastructure upgrades, and expanded programs!
The Victoria Recreation Center has modernized its payment infrastructure while achieving significant cost reductions in the process. These funds can now be used to invest more resources in community projects, infrastructure upgrades, and expanded programs!
